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IT Automation

Use IT Automation to streamline IT systems management. IT Automation enables you to manage complex IT infrastructure, streamline infrastructure operations while at the same driving significant improvements in customer satisfaction. .

Why do you need IT Automation?

A major problem facing IT systems management at present is that IT complexity is increasing faster than IT budgets. A growing number of different business systems and business applications are now running on PC’s, Servers and especially in the Cloud. The consequence is that it has become very challenging for the IT Administrator to maintain and manage this growing numbers of different solutions and applications, without the option of increasing the levels of IT resources.

There is an answer to this problem, and that is to use IT Automation to streamline IT systems management. IT Automation enables you to manage complex IT infrastructure, streamline infrastructure operations while at the same driving significant improvements in customer satisfaction.

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What Can You Automate?

Automate installation

Windows services

Database updates

Application monitoring and alerting

Patch management

Deleting files

Automate just about anything

How IT Automation Reduces Costs, Saves Money and Improves Service

As a business, one of your goals is to get the highest return on your technology investment.  One way to do this is with automation discussed in the following three examples.

(1) Expert Experience in a Script: Invest time to document the steps taken to resolve common problems and automate fixes with a script. This will allow you to apply expert knowledge, without having to be an expert.

(2) Standardized Client Installations: By following a common computer onboarding process with a script allows you to deploy tools in a consistent manner and ensure your environment is set up according to your defined standards every time. Automation can make this easier for you.

(3) Improved Customer Service: Take the example of an application based on a MS-SQL database to run your business. The database has been giving problems, randomly stopping during the week and bringing the office to a halt. Instead of waiting for the next failure, build automation into your IT process to watch for, document and resolve issues for you. For example, create a monitor on the server that checks the MS-SQL service every 30 seconds. If the database service fails, have a script run and this will attempt to restart the service. If the service is restarted, it saves a record for reporting and future follow-up. If the service is not restarted, escalates the issue to a technician to research and resolve the problem. This automation will either resolve the issue with minimal downtime or if it can’t resolve the problem, you’ll get notification so you’re not only aware of the problem, but you’re already working on a resolution in the shortest time possible.

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Key Benefits of IT Automation

Automate existing manual processes

Reduce errors from manual operations

Automate your business processes

Improve IT Service Levels

Cut the overall cost of IT operations

Reallocate IT resources from operations to new initiatives

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